Terms and Conditions

Welcome to Below Farm. These Terms and Conditions outline the legal framework governing your use of our website, www.belowfarm.ae, and the purchase of products from our online store. By accessing or using our website, you confirm that you have read, comprehended, and agreed to abide by these Terms and Conditions, which may be updated periodically. If you do not accept these Terms and Conditions, please refrain from using our website.

1. General Information

1.1. Company Details: Below Farm is a legally registered business entity in the United Arab Emirates (UAE), operating under Below Mushroom Farm LLC OPC.

1.2. Scope: These Terms and Conditions apply to all visitors, customers, and users engaging with our website, social media platforms, and affiliated online channels.

1.3. Modifications: Below Farm reserves the right to amend these Terms and Conditions at any time without prior notice. Updated versions will be posted on our website, and continued use constitutes acceptance of the revised terms.

2. Orders and Transactions

2.1. Product Information: Below Farm offers fresh mushroom produce and mushroom-derived products. Descriptions, pricing, and availability of products are subject to change without notice.

2.2. Order Confirmation: All orders are subject to acceptance and availability. Customers will receive a confirmation email upon successful placement of an order. If an order cannot be fulfilled, customers will be informed promptly.

2.3. Pricing and Payment: Prices are listed in AED (United Arab Emirates Dirhams) and include applicable taxes unless otherwise stated. Payment must be completed through authorized payment gateways.

2.4. Age and Payment Responsibility: By placing an order, customers confirm they are at least 18 years old or the legal age of majority in their jurisdiction. They also affirm they are authorized to use the selected payment method and assume responsibility for all associated charges.

3. Shipping and Delivery

3.1. Delivery Areas: Below Farm provides deliveries within the UAE, with regular service to Dubai and Abu Dhabi emirates. International shipping is currently unavailable.

3.2. Delivery Timeframes: Estimated delivery times are provided at checkout. While we strive for timely delivery, external factors may cause delays.

3.3. Delivery Fees: Shipping costs are displayed at checkout and may vary based on order size and delivery location. Eligible orders may qualify for free shipping promotions.

3.4. Shipping Address Accuracy: Customers must ensure that the shipping address provided is correct. Any additional fees for reshipment due to incorrect address submission will be the responsibility of the customer.

4. Returns, Refunds, and Cancellations

4.1. Returns Policy: Due to the perishable nature of fresh mushrooms and mushroom-based products, returns are not accepted unless the item is defective or damaged upon arrival. Any complaints must be raised within 24 hours of receiving the shipment, accompanied by clear photographic evidence of the issue.

4.2. Refunds: Refunds are granted solely for defective or incorrect products. Requests must be submitted within 24 hours of delivery with supporting documentation.

4.3. Order Cancellation: Orders can be cancelled within 12 hours of placement, provided they have not yet been processed for shipping.

4.4. Subscription Cancellations: Customers enrolled in subscription services may cancel their subscriptions before the next billing cycle. Once a subscription order has been processed, refunds will not be issued.

5. User Accounts and Conduct

5.1. Account Registration: Users may be required to create an account to complete purchases. Account holders are responsible for maintaining the confidentiality of their credentials.

5.2. Prohibited Conduct: Users must not engage in unlawful activity, disrupt website operations, or distribute harmful content.

5.3. Account Suspension: Below Farm reserves the right to suspend or terminate accounts that violate these Terms and Conditions.

6. Intellectual Property

6.1. Ownership: All content on the website, including text, images, trademarks, and logos, is owned by or licensed to Below Farm.

6.2. Usage Restrictions: Unauthorized copying, distribution, or modification of website content is strictly prohibited.

7. Privacy Policy

7.1. Data Collection: Below Farm collects user information to facilitate transactions and enhance service quality. Refer to our Privacy Policy for detailed information.

7.2. Third-Party Services: Third-party providers may be used for payment processing and shipping. Customer data will be shared with such providers only as necessary to fulfill orders.

8. Liability Limitations

8.1. Website Use: Below Farm does not guarantee uninterrupted website access and is not liable for any resultant losses.

8.2. Product Liability: Below Farm is not responsible for adverse reactions or effects resulting from the consumption of its products. Customers should review ingredient details before purchase.

8.3. Third-Party Links: Our website may contain links to third-party sites. Below Farm does not endorse or assume responsibility for external content.

9. User Responsibilities

9.1. Account Security: Users must safeguard their account credentials and notify us immediately of any unauthorized access.

9.2. Intended Use: Products purchased from Below Farm are intended for personal use and may not be resold without prior authorization.

9.3. Compliance: Users must comply with all applicable laws when engaging with our platform.

10. Indemnification

10.1. Users agree to indemnify and hold Below Farm, its affiliates, and employees harmless against claims, liabilities, and damages arising from misuse of our website or violation of these Terms and Conditions.

11. Governing Law and Dispute Resolution

11.1. Jurisdiction: These Terms and Conditions are governed by the laws of the UAE.

11.2. Dispute Resolution: Any disputes will first be attempted to be resolved amicably. If unresolved, disputes will be subject to UAE court jurisdiction.

12. Contact Information

For inquiries related to these Terms and Conditions, please contact us:

Below Farm
Email: info@belowfarm.ae
Address: Abu Dhabi, United Arab Emirates

By using our website and associated platforms, you confirm that you have read, understood, and agreed to these Terms and Conditions.